Explain the ticket section from the dashboard menu of MyIMUniversity.
Posted by Free Free Free on 04 March 2019 04:58 PM
From the dashboard, go to tickets section and click on it.
Here you can manage all
After selecting the product, you will see the list of tickets generated by your customers.
You can see their ticket id, email, date and time on which they have raised the ticket, subject of the ticket,
Under the action tab, there is a button to view the ticket, click on it to view the ticket as shown below in the image,
On the next
Below that, you can see the product name for which the ticket has been generated by your customer and his email address.
On the right side, you can see the date and time of the ticket on which it was submitted.
Below that, you can see the complete description of the ticket.
Read it and
Also, you can attach up to three file or
You can select open, in progress, and close status according to your reply.
Once done, click on
After that, you can see the same conversation between you and that customer.
Now again click on
You can click on ticket id, date and time, and subject to sort the tickets.
Also, you can sort tickets using
There is a search button available if you want to
To search the tickets, you need to enter the ticket subject or the ticket ID and then click on
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